At Capestry, every piece is crafted with care and intention. To ensure a smooth and transparent delivery experience, please review our shipping policy below.
Processing & Dispatch
● Most Capestry pieces are handcrafted and made-to-order.
● Orders are typically processed and delivered within 7–12 working days from the date of order confirmation.
● Dispatch timelines may vary slightly for custom, limited-edition, or high-demand pieces.
● You will receive a shipping confirmation message/email once your order is dispatched.
Domestic Shipping (India)
● We ship across India using reliable courier partners.
● Shipping timelines after dispatch usually range between 2–5 working days, depending on your location.
● Shipping charges, if applicable, will be calculated and displayed at checkout.
International Shipping
● Capestry ships internationally to select destinations.
● International shipping timelines may range from 7–14 working days after dispatch, depending on the destination country and customs clearance.
● Customs duties, taxes, and import charges, if applicable, are the responsibility of the customer and must be paid directly to the courier or customs authority.
Order Tracking
● Once dispatched, tracking details will be shared via email or WhatsApp.
● Customers are advised to track their orders regularly to stay updated on delivery status.
Delivery Guidelines
● Please ensure that the shipping address and contact details provided at checkout are accurate and complete.
● Capestry will not be responsible for delays or delivery failures caused by incorrect or incomplete address information.
● In case of multiple unsuccessful delivery attempts, the order may be returned to us. Re-shipping charges will be borne by the customer.
Delays & Unforeseen Circumstances
While we strive to deliver within the promised timelines, delays may occur due to factors beyond our control, including but not limited to:
● Weather conditions
● Courier delays
● Customs clearance
● National holidays or strikes
In such cases, our team will keep you informed to the best of our ability.
Non-Delivery / Returned Orders
● If an order is returned to us due to incorrect address, non-availability, or refusal to accept delivery, reshipping charges will apply.
● Refunds are not applicable once an order has been dispatched.
Need Help?
For any shipping-related queries, please contact us at: support@capestry.in
Our team will be happy to assist you.